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Two identical charges posted within minutes, even though the purchase was made only once. The merchant claimed only one payment succeeded, leaving uncertainty about whether the second charge was temporary or permanent. Presenting the facts clearly helps avoid lengthy exchanges.
Listing the charge times along with a screenshot of the merchant’s confirmation helps narrow down the source. A calm message centered around clarifying the duplicate allows support to check processing batches. Including best chime phone number in the explanation identifies the intended contact reference. With organized details, the resolution usually comes faster.
Brooo thank you. You just made my life 10x easier.
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